1. NAME OF COURSE  / MODULE OPERATIONS MANAGEMENT
2. COURSE CODE MDC4013
3. NAME(S) OF ACADEMIC STAFF  
4. RATIONALE FOR THE INCLUSION OF THE COURSE/MODULE IN THE PROGRAMME This course is a foundation for the management knowledge and understanding for all Muamalat students in order to prepare them mentally for integrated business students.
5. SEMESTER & YEAR OFFERED Semester 7 / Year 4
6. TOTAL STUDENT LEARNING TIME (SLT) Face to face:

L T P O
28 26 4

L=lecture ; T=Tutorial; P=Practical; O=Others (Exam)

Total Guided and Independent Learning:

121
7. CREDIT VALUE 121/40 = 3.03 (3 credit); 2+2
8. PREREQUISITE (IF ANY) NIL
9. OBJECTIVES 1. To familiarize students with concepts involve in operations management.

2. To guide students in using systematic solutions for businesses by applying contemporary operation management technique.

3. To encourage students to display effective and efficient operation strategic planning in order to increase competitiveness in the market.

10. LEARNING OUTCOMES At the end of the course, learners will be able to:

1. To classify and compare concepts involve in operation management (LO1 – A3, C4).

2. To formulate systematic solutions for businesses by applying contemporary operation management techniques (LO2 – A4, C5, P4).

3. To display effective and efficient operation strategic planning in order to increase competitiveness in the market (LO3, LO8 – S3, A4, P5).

11. TRANSFERABLE SKILLS Student should be able to develop a good understanding of background in operation management through a process of lectures, tutorial and group assignment.
12. TEACHING-LEARNING AND ASSESSMENT STRATEGY Teaching-learning strategy:

  • The course will be taught through a combination of formal lectures, exercise, group work, using authentic materials, informal activities and various textbooks. Collaborative teamwork will be fosters throughout the course. The use of examination and internal reporting assessment will assess the student’s ability to apply theoretical concept in context.

Assessment strategy:

  • Formative
  • Summative
13. SYNOPSIS The intent of this course is to provide management and analytical concepts/tools for the management of operations and the decision-making   process within the scope of manufacturing, entrepreneurship and services.  Most of the strategies involve improving operational efficiency either through cost reductions or increase capital efficiency to satisfy customer needs.  Decision-making regarding operational issues is one of the most common tasks within organizations.  This course will enhance students’ ability to perform the quantitative analysis necessary and understand the management issues in order to make good operational decisions within the supply chain.  Coverage is topical and will include supply chains issue and strategy, operations management framework, the Six Sigma   approach,   quality   management,   demand   and   supply   planning,   inventory deployment/control, and transportation networks optimization.  Other topics will be added as the course progresses.  The introduction of concepts via cases is preferred whenever appropriate.
14. MODE OF DELIVERY Lectures and tutorials (SCL)
15. ASSESSMENT METHODS AND TYPES
Component %
Continuous assessment 50
Final examination 50
Total 100
16. CONTENT OUTLINE OF THE COURSE/MODULE AND SLT PER TOPIC
Topic Lecture Tutorial Test/Quiz/Exam Assignment Assessment(Library Search) Self-study Total
Introduction to Operations Management 2 0 3 5
Managing Projects 2 2 3 7
Forecasting Demand 2 2 3 7
Product and Process Design 2 2 3 7
Quality Management 2 2 3 7
Location Decisions 2 2 3 7
Layout Decisions 2 2 3 7
Job Design and Work Measurement 2 2 3 7
Supply Chain Management 2 2 3 7
Managing Inventory 2 2 3 7
Aggregate Scheduling 2 2 3 7
Material Requirements Planning (MRP) and ERP 2 2 3 7
JIT and Lean Operations 2 2 3 7
Maintenance and Reliability Decisions 2 2 3 7
Continuous Test/Quiz/Assessment 1 10 2 13
FINAL 3 9 12
TOTAL 28 26 4 10 11 42 121
17. REFERENCES Main reference:

1. Heizer, J. and Render, B. (2014) Principles of Operations Management – Sustainability and Supply Chain Management, 9th Edition (Global Edition), Pearson.

Additional references:

1. Stevenson, W.J. and Chuong, S.C. (2014) Operations Management, 2nd Edition (Asia Global Edition), McGraw Hill.

2. Krajewski, L. J., Ritzman, L. P. and Malhotra, M. K. (2010) Operations Management: Processes and Supply Chains, 9th Edition, Pearson.

3. Schroeder, R.G. (2008) Operations Management: Contemporary Concept and Cases. McGraw-Hill Irwin.

4. Greasley, A. (2008) Operations Management. Sage Publication Ltd: London.

 

Mapping of the course/module to the Programme Learning Outcomes

TOPIC

Contact hours (week)

Lesson Learning Outcome (Students are able to…)

CLO KI Teaching & Learning Activities Assessment Tasks
Introduction to Operations Management

Chapter 1 & 2

2 1. Define operations management

2. Explain the distinction between goods and services

3. Identify and define the 10 decisions of operations management

4. Compute single-factor and multifactor productivity

LO 1

LO 2

A3

C4

P4

o Lecture
Managing Projects

Chapter 3

4 1. Use a Gantt chart for scheduling

2. Draw AOA and AON networks

3. Complete forward and backward passes for a project

4. Determine a critical path

LO3 C5 o Lecture

o Tutorial activity

Feedback on tutorial activity
Forecasting Demand

Chapter 4

4 1. Explain the three time horizons and which models apply for each

2. Compare and contrast qualitative and quantitative approaches to forecasting

3. Explain when to use each of the four qualitative models

4. Apply the naïve and moving average methods

LO1

LO2

A3

C4

o Lecture

o Tutorial activity

Feedback on tutorial activity
Product and Process Design

Chapter 5 & 7

4 1. Describe a product development system

2. Discuss issues for product design

3. Explain how the customer participates in the design and delivery of services

4. Describe four processes strategies

5. Discuss customer interaction in service processes

6. Identify recent advances in production technology

LO1

LO2

LO8

 

A4

C4

P5

 

o Lecture

o Tutorial activity

Feedback on tutorial activity
Quality Management

Chapter 6

4 1. Discuss why quality is important and the consequences of poor quality

2. Describe the ISO international quality standards

3. Use the seven tools of TQM

LO1

LO2

LO3

C5

A4

P5

o Lecture

o Tutorial activity

 

Feedback on tutorial activity
Location Decisions

Chapter 8

4 1. Discuss seven major factors that affect location decisions

2. Compute labor productivity

3. Apply the factor-rating method

4. Compare and contrast the differences between service and industrial-sector location analysis

LO1

LO2

LO3

C5

A4

P5

o Lecture

o Tutorial activity

Feedback on the activity.
Layout Decisions

Chapter 9

 

4

1. Discuss important issues in office layout

2. Explain the objectives of retail layout

3. Explain  work cell and the requirements of a work cell

LO1

LO2

A4 o Lecture

o Tutorial activity

Feedback on tutorial activity
Job Design and Work Measurement

Chapter 10

4 1. Discuss the component of job design

2. Use the tools of methods analysis

3. Identify four ways of establishing labor standards

LO3

LO8

S3

A4

P5

o Lecture

o Tutorial activity

Feedback on tutorial activity
Managing the Supply Chain

Chapter 11

4 1. Explain the strategic importance of the supply chain

2. Discuss six supply-chain strategies

3. Discuss issues and opportunities in the supply chain

4. Discuss major issues in logistics management

LO1

LO2

A4 o Lecture

o Tutorial activity – exercises

Feedback on tutorial activity
Managing Inventory

Chapter 12

4 1. Discuss the importance and functions of inventory

2. Conduct an ABC analysis

LO3 C5 o Lecture

o Tutorial activity

Feedback on tutorial activity
Aggregate Scheduling

Chapter 13

 

4 1. Explain what is meant by aggregate planning

2. Identify optional strategies for developing an aggregate plan

LO1

LO2

A3

C4

o Lecture

o Tutorial activity

Feedback on tutorial activity
Material Requirements Planning (MRP) and ERP

Chapter 14

4 1. Explain what is meant by MRP and ERP

2. Discuss the important benefits in MRP

LO1

LO2

 

A3

C4

 

o Lecture

o Tutorial activity

Feedback on tutorial activity
JIT and Lean Operations

Chapter 16

4 1. Explain what is meant by the term JIT, TPS and lean operations

2. Discuss the seven wastes and the 5Ss.

3. Explain JIT partnerships

4. Determine optimal setup time

LO1

LO2

LO3

 

A3

C4

P4

o Lecture

o Tutorial activity

Feedback on tutorial activity
Maintenance and Reliability Decisions

Chapter 17

4 1. Distinguish between preventive and breakdown maintenance

2. Compare preventive and breakdown maintenance cost

LO 1

LO 2

A3

C4

o Lecture

o Group assignment – Presentation

Feedback on group presentation.